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The Terms Behind Your 111bit Account

One plain set of terms runs your 111bit account: how you open it, how every wallet entry is recorded, and what we expect from each other.

Account rules in one placeWallet wording for bKash, Nagad, RocketRevised dates posted on this pageQuestions answered by our own desk
111bit The Terms Behind Your 111bit Account
POLICY SUPPORT DESK

Talk to 111bit About the Terms

If a line in these terms does not read clearly, ask us before you act on it. Send your account number and the section heading, and the team that handles account access will reply through the same channel you used. We answer in English and we keep replies short. Keep the request inside our own routes and we can act on it; a claim sent from a third-party page has to be checked again from the start.

Chat inside your account Signed in on mobile? Open chat from your account menu, paste the section heading you want checked, and keep the thread open. The same team that handles wallet checks replies there.
Email to the terms desk Write from the email address registered on your account so we can match it. Include your account number and the clause you are asking about, and we answer that address only.
Help link at sign-in Reading the terms before you open an account, or locked out of yours? Use the help link under the sign-in box and tell us the handset you are using. We check the account match first.
ACCOUNT DATA PRACTICE

How We Handle Your Data and Access

Running a lobby means holding some of your detail, and the terms say why. We keep what a login and a wallet check need, nothing gathered for its own sake. Cookies do two jobs here: they hold your session together and they remember your language choice. Records stay for as long as the terms and payment checks require, then go. You can ask what we hold from your registered email.

What we collect

We hold the mobile number you register with, the name on the account, and the bKash, Nagad or Rocket reference that comes with a transfer. Payment rails need those to match before a wallet entry settles.

Cookies on this page

One cookie keeps you signed in as you move between pages. A second remembers the language you picked. Clearing them signs you out, and the terms still apply to your account afterwards.

Sign-in checks

A one-time code goes to the mobile number on your account whenever you sign in from a handset we have not seen. We never ask for that code in a chat message.

Records and changes

Account and payment records are kept for as long as the terms and wallet checks require, then removed. Ask for a copy or a correction from your registered email and we confirm the match first.

Terms & Conditions Questions, Answered

Most of what reaches our desk is about the same handful of clauses: what you agree to at sign-in, what a wallet reference has to match, and what we do when a device looks unfamiliar. Below are the answers we give most often. Each one points back to a section of the terms, so you can read the full wording in context, then send us anything still unclear.

Yes. The same terms cover every wallet route we support, so a bKash transfer carries the same account rules as Nagad, Rocket, Upay or a bank transfer.

Access depends on your local law and eligible regions, and we cannot confirm your position for you. Check what applies where you live before you register, or ask our desk first.

A revised version replaces the old one on this page with a new date beside it. Signing in after that date means you accept the wording then in force, so read the changed section.

Send the request from your registered email with your account number attached. We match it to your account, tell you what we hold, and correct anything that is wrong.

Using a wallet that is not in your own name, sharing a password or one-time code, or altering the client. Each of those is a breach of the wording you accepted at sign-in.

Open a ticket from your account with the transaction reference, the amount and the time it shows. Disputes follow the process written in the terms, and we work from those records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.