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What Governs Your Account and Access

Your use of 111bit — from opening an account to making a deposit via bKash, Nagad or Rocket — is subject to the terms set out across these policy pages.

Account TermsPrivacy PolicyPayment ConditionsEligible Regions ApplyBangladesh Access Rules
111bit What Governs Your Account and Access
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

We handle your personal data according to the rules in our privacy policy, which covers what we collect, how long we keep it, and the conditions under which it may be shared. Your account security starts with the OTP verification step at login — a one-time code sent to your registered mobile number that you must confirm before access is granted. Cookies on our site are used for session management and security checks; you can adjust cookie preferences in your browser settings at any time.

Data Retention

We keep your account records for the period required by our internal policy. After account closure, data is retained for a defined window before deletion unless a legal hold applies.

Cookie Use

Cookies manage your session and help detect unusual login activity. No advertising cookies are placed without your consent, and you can clear them through your browser or app settings.

OTP Login Security

Every login triggers an OTP sent to your registered mobile number. This step prevents unauthorised access even if your password has been compromised elsewhere.

Data Access Requests

You can request access to, correction of, or removal of your personal data by contacting our support team with your account ID and a clear description of what you need.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

If you have a question about how a specific clause applies to your account, or you need to raise a concern about your data or payment records, our support team handles legal and policy queries separately from general account help. Send your query with your registered account reference so we can locate your records and respond accurately.

Live Chat Open the chat widget on any page and select the Policy or Legal option. We aim to respond to policy-related queries within the session where possible.
Email Support Send your query to our support address with your account ID and the specific clause or policy section you are asking about for a faster response.
Account Portal Log in to your account, go to Help, and submit a ticket under the Legal or Policy category. Attach any relevant transaction references or screenshots.

Common Questions About Your Legal Rights

These are the questions we receive most often about account terms, data handling and eligibility. If your question is not covered here, raise it through the Policy ticket category in your account portal.

Access depends on your local law and eligible regions. We do not determine eligibility for you. Check whether online gaming is permitted in your location before opening an account.

We collect the information you provide at registration — name, mobile number and payment wallet details such as your bKash or Nagad number — plus session and transaction logs tied to your account activity.

Yes. Submit a data-removal request through the support portal with your account ID. We process valid requests within the timeframe set in our privacy policy, subject to any legal retention obligations.

Wallet references linked to your account are retained for the period defined in our data policy, then removed. We do not share your payment details with third parties outside our verified processor chain.

We send a notification to the mobile number or email address registered on your account when a material change is made. Continued use after that notice means you accept the updated terms.

Start with a support ticket under the Legal or Policy category. Include your transaction reference number — for example, a Rocket or Nagad transfer ID — so our team can trace the record and respond with specifics.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.