Reference

How 111bit Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact information, and payment method data such as your bKash or Nagad number.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and correct dataClear data retention periodsDirect contact for privacy requests

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Any question about what we hold, a request to correct inaccurate details, or a deletion request should come directly to our support team. We handle privacy matters through the channels below. Response times depend on the complexity of your request, and we will acknowledge receipt before we process the full response.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use encryption across data in transit and at rest. Your bKash, Nagad or Rocket wallet number is stored in a tokenised format — we never hold the raw credentials needed to initiate a transfer on your behalf. Access to account records inside our systems is restricted to staff with a verified operational need.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand which parts of the lobby you visit. You can limit non-essential cookies from your browser settings at any time.

Account Security

Login uses a one-time password sent to your registered phone. Any change to your linked mobile wallet — bKash, Nagad, or Rocket — requires re-verification through that same OTP flow before it takes effect.

Data Retention

We keep account and transaction records for as long as your account is active and for a further period required by applicable law. Once that period ends, data is deleted or anonymised.

Requesting Changes

To update, export or delete your data, submit a request via live chat or email with your registered phone number. We verify your identity first, then process the request within the timeframe required by local rules.

What Information We Hold and Why

111bit Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when creating your account: full name, email address, phone number, and the mobile wallet identifier you use — whether that is bKash, Nagad, or Rocket. Transaction records linked to those wallets are retained to process payments, handle disputes and meet

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any reporting requirements that apply in your jurisdiction. We also collect device data — browser type, IP address, and session timestamps — to keep your account secure and detect unusual access patterns. Cookies and similar tools log your browsing behaviour within our platform so we can
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show you relevant sections of the lobby rather than generic screens. We do not sell your personal data to third parties. We share only what is strictly necessary with payment processors — such as the mobile wallet services you choose — and with any regulatory body
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that has legal authority over our operations in your eligible region. Data shared with payment processors is limited to transaction verification; they do not receive your full account profile. If you access our platform from Bangladesh, your rights and our obligations depend on applicable local law.
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We aim to keep all stored data accurate, minimal and no longer than the purpose requires.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on 111bit

These are the privacy questions we hear most often. If your question is not here, reach us through live chat or email and we will give you a direct answer specific to your account.

We collect your name, phone number, email address and the mobile wallet number you register — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

We share your wallet identifier only with the payment processor needed to verify your transaction. That data is used solely for payment confirmation and is not passed to advertisers or unrelated third parties.

Yes. Submit a data access request through live chat or our privacy email with your registered phone number. We verify your identity first, then provide the record in a readable format.

Records are kept while your account is active and for a further period required under applicable law. After that, data is deleted or anonymised. The exact period depends on your eligible region and local rules.

Closing your account does not automatically erase all records immediately. We retain transaction history for the period required by law, then delete or anonymise remaining personal data as soon as that obligation ends.

Go to your account settings and edit basic profile fields directly. For changes to your registered phone number or linked wallet — bKash, Nagad, Rocket — complete the OTP verification step first, then submit the update.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How 111bit Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Cookie Controls

Account Security

Data Retention

Requesting Changes

Common Questions About Your Data on 111bit

01 What personal data does 111bit collect when I open an account?

02 Does 111bit share my bKash or Nagad number with anyone?

03 Can I request a copy of the data you hold on my account?

04 How long do you keep my account and transaction records?

05 What happens to my data if I close my 111bit account?

06 How do I update inaccurate details on my account?

Privacy Policy

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